Operator Centres

Arc Premium

Arc Premium provides a professional attendant operator console interface, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform.

It offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.

Key Features

- Intelligent Call Routing - Click-2-Dial
- Intuitive User Interface - User Definable Search Fields
- Enhanced, Integrated Directory - Integrated Cisco and Microsoft Presence
- Simple Administration - Text Messaging to Cisco Telephones
- Resilience Options - Phone Display Directories
- Call Recording - Performance and Quality Management Tools

Training Videos

Part 1 - Logging into the Arc Premium Attendant Console
Part 2 - Answering a Call using the Arc Premium Console
Part 3 - Transferring a Call using the Arc Premium Console
Part 4 - Putting a Call on Hold using the Arc Premium Console
Part 5 - Parking a Call using the Arc Premium Console
Part 6 - Contact and Directory Management using the Arc Premium Console
Part 7 - Presence Management for the Arc Premium Console
Part 8 - Phone Management for the Arc Premium Console
Part 9 - Operator Preferences for the Arc Premium Console

Select other ARC products below