Finance
The financial services industry is going through tough times. The current recession, mergers and acquisitions and immense pressures on costs are only some of the huge challenges that the industry is facing.
Customer expectation is also increasing, with an expectation of prompt and seamless response to their query. Customers need to be directed to the most appropriate and capable person to deal with their question. If the staff member does not have the required authority, then the right person should be easily and quickly reachable. Information needs to be consolidated in one place and internal processes speeded up in order for institutions to best compete. Current technology in financial institutions is often disparate, with many manual processes still apparent. This complexity is made much worse by the number of mergers and acquisitions in the market which are throwing technologies and information together.
Arc has much experience in this market with the core activity being centred around an integrated and consolidated corporate directory system. This pulls together the information relating to people within an organisation, which can then be used by front line and internal staff to locate the best person to deal with an external or internal query. Arc’s range of Operator and Departmental Answering systems, management tools and messaging technologies allow people to communicate with each other and customers far more effectively.