Manufacturing and Construction
Construction and manufacturing based organisations are consistently under pressure to deliver high quality projects to time and budget, requiring efficient processes and tight controls on cost.
As well as these core objectives, these industries also face many challenges with regard to communication, such as:
- Disparate sites of varying sizes
- A dynamic, mobile and often contractor based workforce
- A complex supply chain using different technologies and systems
Unifying information and communications is vital in ensuring that key personnel can locate and communicate with staff. A single IP based telephone system provides the basis of this, which can then be improved and built upon by Arc's range of UC applications. These solutions will:
- Provide a centralised, presence enabled directory
- Enable centrally answered telephone calls to be answered and transferred quickly
- Support multimedia communication between central operators and field staff
- Allow flexibility in where and how customer, internal and supplier calls are answered