|
Arc Consoles
Arc SolutionsPlus Console
|
Cisco SolutionsPlus Program delivers a one-stop ordering experience for customers, channel partners, and Cisco sales teams for select third-party products and applications.
Arc SolutionsPlus is a professional attendant console, available through the SolutionsPlus program, designed exclusively for Cisco Unified Communications platforms. The console software boasts a wealth of advanced features that are proven to help organizations dramatically reduce call answer time and so improve the customer experience.
Arc SolutionsPlus is used by organizations across the world to provide their customers with exceptional customer service through professional call handling. The intuitive, feature-rich software provides powerful call queuing, presence and directory features to ensure callers are transferred to the right available contact, first time.
PROTECT YOUR INVESTMENT
Purchasing Arc SolutionsPlus software does not include support - so Arc are currently offering Arc SolutionsPlus console users a unique deal for a 3 year support package for the price of 2!
For more information on Arc SolutionsPlus console and support please contact us at inquiries@arcsolutions.com or call 877 956 0272
Key features
- Extensive directory search options
- Fast, efficient call answer and transfer
- Operator and queue overflow features are supported to better process incoming calls
- Configure queue names and priorities per customer needs
- Synchronization with existing directories ensures contact information is accurate
- Provide callers with alternative numbers or contacts with the same skill sets
- Serial calling improves service and efficiency
- Easy to use interface with keyboard or mouse control requires minimal training
- Serial calling improves service and efficiency