Arc Solutions

Supplied under an OEM agreement with Arc Solutions, the Cisco Unified Enterprise Attendant Console (CUEAC) is a highly scalable software-based console designed for Cisco Unified Communications Manager customers.

The Cisco Unified Enterprise Attendant Console is associated with a Cisco Unified IP Phone and supports up to 25 operator clients with a directory size of 100,000 Cisco Unified IP Phone users per Attendant Console system. Advanced capabilities include:

• Call-queuing engine with busy status indication
• Integrated directory search capabilities with six filtering options
• Utilities for installation, configuration, and directory database synchronization for simpler administration with Cisco Unified Communications Manager
• Rules-based presence for connection to multiple devices and weighting per device (for example, desk-based workers can weight their desk phone high and mobile phone low). Note: Requires integration with Cisco Unified Presence.
• Emergency mode switch to redirect calls in an emergency and night mode service based on time and day

For further information on the Cisco Unified Enterprise Attendant Console - click here

Click here to view the Cisco Unified Attendant Console newsletter archive

Training Videos

Part 1 - Overview of CUEAC
Part 2 - Configuring the Cisco Communications Manager for CUEAC
Part 3 - Installing the CUEAC Server
Part 4 - Configuring the CiscoTSP and Cisco TAPI Wave Driver
Part 5 - Configuring the CUEAC Server
Part 6 - Installing the CUEAC Client
Part 7 - Troubleshooting
Part 8 - Licensing CUEAC

Whitepaper

Cisco Unified Attendant Console Migration Planning with Cisco Unified Communications Manager 8.0 and Later