Arc Solutions

Arc Supervisor and Wallboard provide organisations the tools to effectively supervise and manage operator and contact centres to continue driving service excellence for customers.  

Arc Supervisor is a powerful reporting and administration solution for the Arc Suite. Supervisor provides real-time performance data, historical reporting capabilities and the means to change configurations dynamically. This valuable tool is assisting organisations across the world to better allocate resources and improve service levels.  

Arc Wallboard gives supervisors, contact centre agents and operators instant access to real-time statistics on a centalised display. By providing a clear view of key metrics, Arc Wallboard enables operator teams and contact centres to improve efficiency and productivity with minimal cost.