Service Options
The Arc Solutions Technical Service Centre (TSC) provides high quality technical support to Arc technology users. With support resource across the globe, the TSC is able to provide after sales technical support 24/7/365 - based on customer and reseller support requirements.
Arc offers 2 different technical support options through our partners:
Business Support provides a 9-5, Monday- Friday support contract providing the end user with both telephone and e-mail technical support, including free maintenance upgrades for the Arc Suite of products.
Arc Total Support provides 24x7x365 support for the Arc Suite of products. This support option offers complete peace of mind and includes full telephone and e-mail based technical support with complimentary maintenance upgrades for the Arc Suite of products.
(Please not that technical services charges for software upgrades are not included within either support contract options.)