Arc Solutions

Each and every contact customers have with an organisation shapes and reinforces their perception of a business; in these competitive times no one can afford to give the wrong impression to callers. VAD ensures a consistent, branded interaction 24 hours a day, 7 days a week - no more lethargic greetings to callers as operators reach the end of their working day.

Internal 'customers' and users also benefit from having just a single number to dial to be connected with colleagues, whether they're at their desk, on their mobile phone or at their home-office. VAD greatly improves internal communication and customer call answering, and so increases efficiency and reduces cost.