Education
Educational establishments vary in size a
nd type, but share common issue when trying to manage a communications infrastructure. This is mainly due to the campus environment but also made more challenging by the need to communicate with staff who are often only available at certain times, and who are highly mobile within the establishment. Health and safety continues to be a key element, as the security of both staff and students requires information and communication to work across many buildings and even across wider areas within a town or city.
Common challenges within educational establishments include:
- Efficient central answering of telephone calls
- Communication across campus sites
- Security of staff and students
- Controlled access to information and applications
- Information provision where PC’s not feasible
- Communicating with staff across the campus
Arc specialize in providing applications that improve person-to-person communications across many different markets. The flexibility of the Arc portfolio enables specific market challenges to be address in many ways. Typical solutions to the issues found within the Education market include:
- Flexible operator console software with overflow for busy periods
- Centralized directory – integrated to student and staff databases
- Information available via the Cisco IP telephone handsets, negating the need for a PC
- Discrete messaging to telephone handsets via text message
- Instant SMS messaging from operator console to mobiles.