Employees
Arc recognizes that every organization has three distinct communities of stakeholders: customers, employees and managers. All of these groups are directly impacted by the infrastructure, processes and information that exist within an enterprise and all face different challenges when these elements are not as efficient as they could be.
Employees of any organization need tools to help them with their job. In terms of communication, these tools vary from information systems that provide contact details for colleagues, suppliers and customers, to communication devices such as personal computers or telephone handsets. As communications become ‘unified’ more tools are available that combine different types of communication and information into one place.
When communicating, employees want:
- To deal with interactions that are relevant
- Happy customers who have had an easy time reaching them
- Tools with simple to use interfaces that require minimal training
- An interface with a central accurate source of contact information
- Powerful features that are suited to the job that they do
Arc has many years experience at designing software for switchboard operators, team members, managers and IT professionals. In every case the interfaces and functionality must be simple but powerful, robust yet flexible.
Using Arc will provide Cisco Unified Communications system users with better communications management, faster customer response and leverage investment in IP telephony infrastructure. These improvements will improve customer service and streamline processes, thus benefitting internal and external customers as well as system users and managers.