Government
Most citizens have no idea what a converged network or unified communications is. They just demand good service from their local authority. When they need to speak with someone within that organization, they expect a swift response, whatever the query. Common communications challenges for local government include:
- Answering queries relating to a huge range of services, from recycling to social care
- Communicating internally and externally based upon roles and skills
- Having resources, people and buildings scattered across a borough or city
- Consolidating information about staff and their availability and status
Arc has many years of experience in helping local government organizations to integrate information relating to their people, and then put that information to good use through a range of Cisco Unified Communications applications. Examples of how Arc’s solutions have helped transform communications are:
- Providing a single, role based directory which can be viewed on line or via the telephone
- Centralized, feature rich operator centers for swift response to citizens
- Department answering solutions for use in smaller groups
- Messaging via Cisco IP Phones, email or SMS text
- Improved efficiency through consolidated presence and status information.