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Helpdesk Solutions
Arc Call Connect
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Arc Call Connect provides a complete solution to organizations that have a requirement for groups of employees to answer incoming voice calls to specific areas of the business.
Whilist providing features that you would expect to find in more complex call center products, Call Connect is simple to install and is ideal for helpdesk deployment and departmental answering.
Key features
- Remote agent working
- Simple agent toolbar with performance indicators
- Multiple ACD queues, each behaving uniquely
- True skills based routing
- Flexible, time of day routing
- Simple single point of configuration
- Queue prioritization
- Call completion codes
- Agent and Queue wrap-up timers
- Real time & historical reporting
- Agent to agent / supervisor messaging
- Soft Wallboard
- Log-out reason codes