Conversation and Transaction Recording

Arc Call Recording

Arc Call Recording provides the means to capture, maintain, store and retrieve conversations between callers and your staff to improve productivity and protect your business.

Arc Call Recording is ideal for organizations as an integrated call recording solution for Arc Premium and Arc Call Connect using Cisco IP phones. It supports multi-site deployment or it can be managed as a single system from any location making it an ideal value add proposition for your customer.

Key features

  • Automatic full-time call recording
  • On-demand recording
  • Triggered call recording
  • Real-time silent monitoring
  • Fast search and playback of recorded calls
  • Integrate with business applications
  • Individual and group access rights
  • Additional enhancements are available for your call recording: Agent Evaluation and Screen Recording