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SME Operator Consoles
Arc Express
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Arc Express is a professional Operator Console interface, which provides enterprise class functionality to smaller organizations that are using Cisco Unified Communications Manager Express voice platform.
The system is designed to allow small to medium sized organizations (SMBs) to offer an enhanced level of service to their callers. Arc Express allows receptionists, admin staff and operators to handle multiple calls into the business using a well designed and easy to use interface.
Key features
- Easy wizard based installation
- Audible and visual alerting on new calls
- Automatic pick-up option
- Multiple queues with on-screen solution
- Automatic selection of highest priority call
- CLI based call prioritisation
- Dialed number (DNIS) call prioritisation
- Graphical representation of queues
- Busy Lamp Field (BLF) window
- Call recall information on returning calls
- Alternative contact number hot-key
- Calendar module manages on-line diaries
- E-mail messages from the console to staff
- Compatible with standard spec desktop PCs