Arc Solutions

Operator Centres Arc Premium

Leading Operator Console Solution for the Cisco Unified Communications Manager

Arc Premium is a PC based professional attendant operator console, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform, and boasts a wealth of advanced features that are proven to help organizations dramatically reduce call answer time and so improve the customer experience. Arc Premium is the de-facto standard alternative to the end-of life Cisco Unified Attendant Console.

Arc Premium offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.

	Exceptional Call Handling		Integrated Presence		Call Recording
	Intuitive User Interface		Advanced Contact Features		Operator Metrics
	Intelligent Call Routing		Click-2-Dial		Wallboard Display
	Enhanced, Integrated Directory		Resilience Options		Simple Administration
Training Videos Part 1 - Logging into the Arc Premium Attendant Console Part 2 - Answering a Call using the Arc Premium Console Part 3 - Transferring a Call using the Arc Premium Console Part 4 - Putting a Call on Hold using the Arc Premium Console Part 5 - Parking a Call using the Arc Premium Console Part 6 - Contact and Directory Management using the Arc Premium Console Part 7 - Presence Management for the Arc Premium Console Part 8 - Phone Management for the Arc Premium Console Part 9 - Operator Preferences for the Arc Premium Console