Arc Solutions

Arc Pre-sales Training - 2 Day

Pre-requisites
Delegates will have a sound understanding of Cisco Unified CallManager IP telephony and general experience relating to telephony applications such as operator consoles, ACD and CTI would be an advantage.

Intended Audience:
This course is designed for pre-sales and SE personnel who are involved in identifying potential customer requirements and then the design of the solution which will satisfy these requirements.

Overview:
This course combines elements of both sales and technical information which will ensure that attendees will be confident in uncovering business issues and scoping a solution to address these challenges.

This course covers the entire suite of Arc applications and how that integrate with each other thus enabling delegates to offer a wider solution to the customer and so adding maximum value to the sale. You will also learn how to both present and demonstrate these applications in a customer facing sales environment