Support
Organisations are required to maintain a consistent quality and level of service to their customers. Arc Solutions has a portfolio of support options available which ensure that its voice applications continue to deliver first class performance.
To ensure that the best quality technical support is provided, Arc has teams of highly trained Cisco specialised technicians. Support services are offered globally and are available in a number of options to best suit customer operational requirements.
Arc prides itself on providing excellent customer support both through our business partner relationships and via our global technical service centres.
Click here to find out more about our support options.
For Arc technical product documentation please select:
To visit our software download site (registered engineers only) please click here.
SpeechAttendant End of Sale Notice
Further to a strategic decision by speech recognition suppliers Nuance to no longer actively market it's voice activated directory access products, please be advised that Arc Solutions (International) Limited has decided to withdraw its Speech Attendant product from general sale. Customers should however be assured that we will continue to support their installations as per the following timetable.
The timetable of events concerning the End-Of-Sale process is as follows:
END OF SALE
Speech Attendant will no longer be available for new purchases from Arc Solutions (International) Ltd from 14th September 2009.
MAINTENANCE
Customers with valid existing maintenance contracts will continue to receive support from Arc under the terms of that contract.
Maintenance will continue to be available until 14th September 2012 (Therefore new 12 month maintenance contracts will be accepted up until 14th September 2011). Any existing longer term maintenance contracts will remain valid for the term of that contract.
UPGRADES
Upgrades in either port capacity or software version may be purchased up to 14th September 2012.
Contact Support
Tel: 0870 220 2205
Email: support@arcsolutions.com