Hospitality
The hospitality industry has the challenge of operating in a highly competitive market, but with high overheads and personnel costs. Therefore technology is required to both increase customer spend and improve operational efficiencies. Some of the challenges facing this market include:
- Increasing guest spend on hotel services
- Providing the best possible response to service requests
- Locating, informing and directing a highly mobile workforce
Arc has a range of call handling, information provision and communications management solutions that can:
- Provide professional call answering tools for reception, concierge and reservations desks
- Enable staff to be located quickly through an integrated directory
- Display guest messages through room telephone handsets
- Measure KPI’s to ensure that communication service levels are being achieved.