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Operator Centres
Arc Enterprise
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Arc Enterprise provides a professional attendant operator console interface, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform.
It offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.
Key features
- Intelligent call routing
- Intuitive user interface
- Enhanced, integrated directory
- Simple administration
- Resilience options
- Call recording
- Click-2-Dial
- User definable search fields
- Integrated Cisco and Microsoft Presence
- Text messaging to Cisco telephones
- Phone display directories
- Performance and quality management tools